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RETurns

We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

For damaged products that are not purchased directly from Chilaca.com, please contact the store where the original purchase was made. In most instances, you may be asked to provide your original sales receipt.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

Returns:

For instances where a product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment, a description of the situation and picture of the product would be necessary in order for our team to analyze if the product is applicable for a refund or exchange.

Refunds (if applicable):

No refund given, exchange offered or correspondence will be entered into for:

  • Change of mind
  • Products that have been opened or tampered with or are not in their original condition.
  • Incorrect orders made by the recipient

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment.

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

Late or missing refunds (if applicable)

If you haven’t received a refund after ten (10) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at tienda@chilaca.com

Shipping to Unique

Products should only be shipped to us if you have been instructed to do so, by one of our Customer Service Representatives. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Substitution Policy:

We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items are limited due to demand, discontinued and may not be available. 

If you have any questions or concerns relating to refunds, please contact us immediately at tienda@chilaca.com

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